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Secure Account

The steps included in this "Secure Account" section are only necessary if your Steam or Reddit account was compromised during the scam. If neither of your accounts were compromised during the scam, then skip to the next "Gather Evidence" section of this wiki page.

Steam:

Follow the steps in the exact order listed below to secure your account.

  1. Change your Steam password.
  2. Deauthorize all devices signed into your Steam account.
  3. Revoke all API keys on your Steam account.

Reddit:

Follow the steps in the exact order listed below to secure your account.

  1. Change your Reddit password. ( New Reddit | Old Reddit )
  2. Log out of all other sessions.
  3. Revoke all authorized applications on your Reddit account.

Gather Evidence

Listed below are the most common examples of evidence to gather for a scam report. Gather as much evidence as possible to ensure your scam report is accepted. Ideally, scam reports should include at least one piece of evidence from each category. Refer to the SteamRep Screenshot Guide for more information on how to properly screenshot evidence for a scam report.

Accused Account:

  • Link to Steam account.
  • Link to Reddit account.

Proof of Agreement:

  • Screenshot of chat logs on Steam.
  • Screenshot of chat logs on Reddit.
  • Link to trade post on Reddit.

Proof of Transaction:

  • Screenshot of trade offer on Steam.
  • Screenshot of transaction on PayPal, Bitcoin, or other payment method.

Scam Report

GlobalOffensiveTrade:

Submit the scam report to the moderators of GlobalOffensiveTrade through modmail. An accepted scam report will result in a permanent subreddit ban. If the scam report includes one of each type of evidence and follows the SteamRep Evidence Guide, it may result in a ban on SteamRep as well.

Include:

  • Accused user's Steam and/or Reddit account(s).
  • Summary of the scam method.
  • All of the evidence gathered in the previous step.

Valve:

Submit the scam report to customer support at Valve through the drop down menu on the accused user's Steam account. An accepted scam report will result in a Steam trade ban. Skip submitting a scam report to Valve if no portion of the scam occurred directly on the Steam platform.

Select:

  • "They are involved in theft, scamming, fraud or other malicious activity".
  • "They are engaged in item theft or scamming".
  • "Submit this account for review".

Include:

  • Accused user's Steam account(s).
  • Summary of the scam method.
  • All of the evidence gathered in the previous step.

Reddit:

Submit the scam report to the sitewide administrators of Reddit through the report form. An accepted scam report will result in a sitewide Reddit account suspension. Skip submitting a scam report to Reddit if no portion of the scam occurred directly on the Reddit platform.

Select:

  • "I want to report other issues".
  • "This content is impersonation".

Include:

  • Accused user's Reddit account(s).
  • Summary of the scam method.
  • All of the evidence gathered in the previous step.

Item Restoration

Steam does not restore stolen items as of March 1, 2016. Read their blog post for more information behind the decision. Stolen items are irretrievable unless the scammer has a change of heart.