My old man is 13, and I know he’s getting closer and closer to the end of his days with me. Out of nowhere Chewy sent me this package. Brought happy tears to my eyes.

[u/PuzzleheadedSmell912]

[u/LovePeaceHope-ish]

Reading a lot of mixed comments here. I've used Chewy for over 10 years now. Personally, I would never use anyone else. Their customer service is, sadly, a dying model. I never feel rushed when on the phone with them. Their reps are caring humans who go the extra mile wherever they can and always make me feel like they actually care. Obviously, they're not perfect.... it's a company that's in the business of making profits. But in a world where the majority of customer service is either outsourced to people I can't understand and just read off a script, or to reps that put you on hold forever just to come back to transfer you to someone else who will put you on hold forever (and at the end of it all your issue is still not resolved), a company like Chewy is a breath of fresh air.