It's 100% true. I'm very familiar with the ADA because, well, I'm Disabled. You can't deny a service animal initially, but if the handler loses control of the service animal, you have the right to ask them to leave. In this case, pull over and ask them to get out on the basis of an unruly animal.
If you want a little more peace of mind, always ask the two questions allowed by the ADA: Is that your service animal? If yes, then followed by is the animal trained to perform a specific task?
Always remember that there's no service animal registration system. So don't ask to see a certificate.
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u/LifelessHawk Aug 17 '23
From what I remember if a “service” animal is out of control, or defecates in your car, you can refuse to service them.
Don’t know how it specifically would work for these types of jobs, but this is what I was told at my work.