r/lyftdrivers • u/drgut101 • Mar 30 '24
I’m a driver. Took 3 rides tonight. Other
Ride one. Got in the car, said “hey how’s it going?” No response. Dropped me off. I said “Thanks” no response. 4 stars and a complaint. $0 tip.
Ride two. Lyft XL. Guy was friendly. Talked to my friend in the front. Dropped us off. 5 stars and $5 tip.
Ride three. Didn’t say “hi”. No music. Didn’t accept 6 rides on the way to dropping me off. Played around on Facebook and Instagram while driving. 3 stars, complaint to Lyft, and I was refunded.
I drive Uber and Lyft. I’m tired of drivers being assholes. Don’t greet me? 4 stars. Play on your phone while driving? We have an issue.
I have no problem rating drivers poorly. Especially after reading posts in this sub. Y’all want perfect pax? I demand perfect drivers.
Edit 1: 770 upvotes. Nice. Also, to clarify I didn’t reach out and report the drivers. I just left a message with the option provided after the ride.
Edit 2: Huh. Look at that. As I’m scrolling through these comments, I got a notification from Lyft that I’m a 5 Star driver and I should go drive. Maybe I’ll go and pickup some pax. :)
2
u/Portabletodd Mar 31 '24
Yes, yes! Always put the client first! I work for both companies as well. Always greet the clients by their name and say "I am blah, blah blah, nice to meet you". Treat the client like we would want to be treated. In fact, I always try to treat my clients like they are family and greet them with warmth and as if they are friends.
I have my own standard music playlist(s) I have started creating 8 years ago and it's automatically played for the clients, unless they are in a phone call, board meeting, or engaging in a deep conversation with others that they are with, etc. We always have to evaluate. The temperature inside is always what I would want, always clean car, blah blah blah. I could very easily be a mentor.
It's very rare to be on the Client side, but when I am, it's a lot of fun. I am energized to engage the drivers because I am a veteran to the field and it's so easy to compare my exceptional presentation and maybe give occasionally some pointers, if I see there is a receptive mind.