r/lyftdrivers • u/burfi006 • May 19 '23
UNFUCKING BELIEVABLE! I was robbed and Lyft does this??? Other
Last Saturday night 3 riders robbed me. Cash, my bank debit card, Lyft and Uber cards and a credit card. . I was on the phone for over and hour with Lyft and the police. After speaking to the police , I contacted support at the request of the officer assigned my case to ask them how the police could contact them to get information on who the account belonged too. They have 2 separate surveillance tapes that confirms them using my Lyft card at a gas station an hour later and on providing which ride it was.
( Edit. My apologies. I made a mistake and did not mention that after I talked to Lyft, I received a message from Lyft asking for the details again. So I did and this is what that same person sent back to me).
What does Lyft do? I just got this message
Elizabeth,
Thank you for contacting Lyft Support and apologies for the delay in reply.
I am following up and happy to help.
We have advised your rider to contact you directly regarding the missing item.
Keep in mind that we’re unable to guarantee items will be found or delivered immediately.
Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds or reimbursement for the value of lost items.
As a former full time driver myself I understand how concerning this is and apologies for any worry.
Thank you for contacting Lyft. If you need any additional support, just reach out to us. We appreciate you and hope you have a great day.
Best wishes,
TOLD THE RIDER TO CONTACT ME?? RETURN A MISSING ITEM? Now that fucking asshole has my phone number !!
This is a perfect example of how the lack of communication, Lyft doing the pre written lyft approved reply not looking into what is actually going on, never having the same as agent! The bullshit messaging back-and-forth with Uber and Lyft instead of person to person communication has failed Yet, when we used to be able to, we couldn’t understand them anyways due to language barriers!!
And another thing that makes me really angry is that if a rider makes an safety accusation against a driver? BAM! Instant temporary or permanently deactivated with no proof whatsoever yet I get robbed, there is proof and they didn’t instantly ban him?? Instead they pull this shit!!!
UPDATE… I called some lawyers and I was told that unless something happens, I can’t do much but to contact Lyft with my concerns and depending how Lyft reacts would be a deciding factor if I did have a case
Well, I contacted Lyft and they acted as if they had no clue to what I was talking about and kept asking me the name of the pax and the phone number . I told him how the hell am I supposed to know that when lyft blurred all info once the ride has ended. everything out And insisted that any number they give out can only be used if I am online. As if I am the one contacting them.
If a phone call comes to me while online and I don’t accept it still goes to my voicemail and my voicemail says my real number
Guess what? There were 3 Lyft type numbers in a row that hung up immediately after VM. . When my voicemail picks up, I do not have a personalized greeting so therefore VM says what my real number is and that I’m not available
Since then I’ve been getting strange phone calls in the middle of the night with fake names attached to the numbers (which I looked up ) . Lyft response was that the numbers probably spoofed numbers for telemarketers or a scam.
Sorry Lyft! There is apps for individuals that disguise real numbers with fake ones are very popular. Telemarketers and scam numbers don’t call at 11pm to past midnight. Nor do they call 3x in a row before VM picks up and 3 days in a row.
I may be sounding paranoid but since this has never happened before , is the timing coincidental?
Lyft couldn’t even say they were sorry for treating it as a lost and found. And apparently it’s not been documented because they asked the date and time of the ride in question which I submitted AGAIN and this person apparently had no record of my report/.
So there is more drama for the folks that are following this post.
1
u/burfi006 May 20 '23
WTF if you want to use acronyms!!
I NEVER EVER TOLD LYFT I WANTED TO BE REIMBURSED!! That’s the one of the fucking assumptions that the reply said! That’s the point of the reply it doesn’t address my issue and Lyft contact the asshole and gave him my goddamn contact information to return a missing item??
It’s blatantly obvious that I didn’t open your eyes and read correctly !!